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Shipping & Returns

Shipping: We offer 3 shipping options:

FedEx Express: Suitable for small to medium rush orders.  

Canada Post: Our primary shipping method.

Store Pick Up/Courier Pickup - Please chose this option if you would like to pick up from our location in Abbotsford or if you would like to arrange shipping with a courier of your choice or if the freight cost will not show up properly (too heavy etc).

We will call or e-mail you to confirm that the order is ready for pick up or provide a custom freight quote..

All weights quoted on the site are based the higher of either dimensional weight or actual weight as that is what we are charged by our shipping suppliers.  Items that are bulky and light will be listed with heavy weights on our website.  We use a calculation of WxLxH (in inches)/166=lbs to arrive at our standard dimensional weights.  This can result in high shipping costs to Eastern Canada for large orders.  If you are unhappy about a shipping quote from our online calculator we recommend calling or e-mailing us for a custom quote as it we can often bring the costs down significantly.

 

Returns: We are unable to accept returns without prior authorization from our sales department. All return requests must be received within 7 days after arrival of the shipment. If the return is approved, a return authorization number will be given to you. All returned goods must be shipped freight prepaid. All printed goods are non refundable.

 

Returns are subject to a 20% restocking charge at the discretion of our sales department.

Risk of Loss/Shipping Damage:  We will warranty all broken and damaged items within 7 days of receipt of the package.  Items that are broken but not discovered (i.e. not unboxed) will be remedied at the sales departments discretion.  This may include customer payment of the shipping for replacement parts.  Photographs of the damage in the box that it was shipped in must accompany all requests for replacement parts.

All merchandise is carefully packed before shipping.  Always state in writing evident damage on the waybill before signing on receipt of goods. In the case of concealed damage, please be aware that most carriers will not accept damage claims from us or customers if the original packaging is not available for inspection.

We are not responsible for delays or damage in transit or for any delay in delivery due to strikes, lockouts or any other causes beyond our control.

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